TERMS AND CONDITIONS OF HIRE
All adults (over 18 years of age) need to read and sign our WAIVER AND RELEASE OF LIABILITY FORM prior to kayak hire or participating in one of our activities. Adults must also complete and sign the form on behalf of the children kayaking in their care. Link here to PDF
Every kayaker MUST read the EzyKayaks Safe Paddling guidelines and kayaking with children section prior to renting a kayak. Link here to PDF.
All children under age 16 must be supervised by an adult.
Arrival time, cancellation or change of booking
- Please arrive at the activity launch site for check in 15 minutes before your scheduled booking time for Check in and full safety briefing.
- Please note during busy times we are not able to extend your booked time if you arrive late.
- If WE determine adverse weather makes your activity unsafe we will re-book another day/time to be mutually agreed or you can receive full refund less a 2.6% admin fee. (Light showers are NOT considered adverse weather).
- Swap outs (changing booked times or booked items) are subject to availability and incur a $20.00 swap out charge IN ADDITION to the hire cost.
- If YOU cancel or change the booking day or time and advise us at least 7 full days in advance you will receive full credit for the same hire/activity for another day/time to be mutually agreed and available.
- No show or cancellation less than 7 days in advance - no credit or refund.
- Deposits for booked activities are non refundable.
- All booking day or time changes must be made between normal business hours 9am - 5pm Monday - Sunday via a phone call to us. Emailed requests for booking changes cannot be guaranteed and should NOT be regarded as received as emails are not monitored 24 hrs a day.
- By proceeding to book an activity with ezy kayaks you acknowledge and agree to the above conditions.
T&Cs 2024 2025
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EZY KAYAKS TERMS AND CONDITIONS MULTI-DAY HIRE
Change of Cancellations or change of booking time:
- Change of booking day if advised at least 14 full days in advance - full credit on the hire for another day (to be agreed via phone call).
- If WE determine adverse weather makes your activity unsafe you will receive full refund less 2.6% admin fee, or we can re-book another suitable day/time to be mutually agreed and available.
- Swap outs (changing booked times or booked items) are subject to availability and incur a $20.00 swap out charge IN ADDITION to the hire cost.
- Booking is for continuous hire days only and cannot be split due to adverse weather or other unforeseen
events out of our control.
- No show or cancellation less than 14 days in advance - no credit or refund.
- Deposits for booked activities are non refundable.
- All requests for booking day or time changes must be made at least 14 days in advance between normal business hours 9am - 5pm Monday - Sunday via a phone call to us. Emailed requests for booking changes cannot be guaranteed and should not be regarded as received as emails are not monitored 24 hrs a day.
- By proceeding to book an activity with ezy kayaks you acknowledge and agree to the above conditions..
Multi day T&Cs 2024 2025
Ezy Kayaks Hawks Nest Hire Drive licence No is
HD 0766 UVI 41304.
- Kayak paddling is restricted to the Myall River area no further north than Tamboy and no further south than the river mouth at Corrie Island – Ask our staff if you do not know where this is.
- EzyKayaks is not responsible for kayakers who disregard the restricted area and they will not be covered by insurance in the event of PERSONAL INJURY, PROPERTY DAMAGE OR WRONGFUL DEATH CAUSED BY NEGLIGENCE OR ANY OTHER CAUSE as a result of paddling outside the stated area.
- Kayaks will not be rented to any person under the influence of any drugs or alcohol of any kind.
- Ezy Kayaks require a minimum of 2 people to launch a tour and 4 persons for a children's activity to proceed.
- Ezy Kayaks reserves all rights to cancel or reschedule the activity if numbers do not meet the minimum requirements.
- Ezy Kayaks reserves all rights to cancel or reschedule any activity in the event of adverse weather conditions or other unforeseen circumstances.
- If it is raining on the day of your activity we will not necessarily cancel the activity please call ahead for confirmation. (Light showers are NOT considered adverse weather).
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